Your account

Delete your account

Your skin is yours. So is everything we learned about it, and you can take all of it back at any time.

In the app, in two taps

This is the fastest way, and it is immediate.

Open the Cherise app and go to Settings.
Scroll to the bottom and choose Delete my account.
Confirm. Your account and everything attached to it are erased straight away.

If you cannot open the app

Lost your phone, or already uninstalled Cherise? Write to hello@cherisebeauty.com from the email address on your account, with the words delete my account. We will confirm it is you, delete everything, and write back to tell you it is done. We answer within 7 days, and in practice much sooner.

You can also reach us on WhatsApp at +237 690 84 36 12.

What is deleted

Everything that is about you, not a sample of it:

Your account and sign-in details.
Your consultation answers and your skin profile.
Every skin reading and every face scan photo.
Your shelf: the products you added, and the photos you took of them.
Your routine, your daily check-ins, your streak and your reward points.
Your reviews and ratings of products.

This cannot be undone, and we cannot bring any of it back afterwards.

What we are obliged to keep

If you have ordered from us, accounting law requires us to keep the order record: what was bought, the amount, the date and whether it was paid. That is kept for as long as the law requires and then deleted. It is not used for anything else, and it is not linked to your skin data, which is gone.

We never had your card number or your mobile money PIN; those stay with the payment provider.

Questions

If you would rather pause than leave, you can simply switch off your reminders in Settings and your data stays where it is, untouched, until you come back. If you want to know exactly what we hold before deciding, write to us and we will send it to you.